Summary
When trying to join a Zoom meeting you are informed that you need a newer version, but when you try and update you receive an error saying you can't, or that your administrator needs to update it for you.
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Title: How To: Uninstall and Reinstall Zoom
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Audience: Students, Staff / Faculty
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Applies to: Zoom
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Category: Desktop, Mobile, and Printing Support
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Prerequisites: A Zoom license and software installed on your device
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Problem: Zoom won't auto-update or allow you to join a meeting.
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Description / Summary: When trying to join a Zoom meeting you are informed that you need a newer version, but when you try and update you receive an error saying you can't, or that your administrator needs to update it for you.
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Remove Zoom from the Control Panel
- In the Windows search bar, search for Control Panel.
- Click the Control Panel app.
- If Control Panel is set to Category view, click Uninstall a Program.
Alternatively, if View by is set to Large or Small icons, click Programs and Features.
- Select Zoom in the programs list, then click Uninstall.
- If prompted Are you sure you want to uninstall Zoom?, click Yes.
- Once completed, download Zoom from our download center and reinstall.
Advanced: Run CleanZoom to remove Zoom completely
To remove Zoom completely, including any configuration files, run CleanZoom on your device.
- Download and run CleanZoom.
Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
- Once completed, download Zoom from our download center and reinstall.