What's new

If you're here before October 3 2025:

This article is a live document, written in the past tense assuming that the work is complete. This will be edited with links as the work progresses and may not reflect the Portal as I do my work.

New School Year, New Portal.

Hello, Elizabeth here. I have worked over the summer to re evaluate our portal based on your feedback to make our ticketing system easier for you to submit tickets.

Overwhelmingly, I found that users noted it was difficult to know where to look for their specific issue. From this, I reduced our categories down to the basics: Accounts, Hardware, Software, Internet, and such. I want to make things easier for you to find what you need. 

I have reduced the descriptions down for each request, creating simpler descriptions that don't take up too much of your time to know if you're in the right place.

I have added a description box to every request. Why? Because you have likely emailed us with "I wanted to submit a ticket, but I couldn't quite explain some stuff." I hear you! So, explain away!

Every request, if relevant, will have a "you may be looking for" section. Why? Because you have likely emailed us with "I wanted to submit a ticket but it was hard to find what I was looking for". Hopefully this helps. 

A big change that I'm very happy with is some issues will no longer require a sign in to submit a ticket. This includes:

• I can't log in
  • This is new! And helps our biggest problem of "I can't log in so I can't log in to submit a ticket to tell you". 
• Classroom emergency.
  • We appreciate it when tickets are submitted regarding this, as it alerts everyone who regularly works on campus. But we recognize it's a pain to also have to log in to tell us, so you don't have to. 
• Report a Cybersecurity Issue
  • This is also new. We want it to be easier for you to report anything cybersecurity related. 

Changes to the categories

We have kept "Request Service" and "Something's broken". I have reduced the categories down within these sections, here's the breakdown:

Request Service

• Accounts & Access Permissions
  • When a person needs to be added to a tool, email, drive or more you may find these requests here.
  • Forms for employee onboarding and offboarding are here.
  • Name change form will be here.
• IT Equipment Move Requests
• Hardware Orders
  • Need physical equipment? Here!
• Software Services
  • This is where you'll find requests for installations and acquisitions for your software. 
• IT Professional Services
  • Book time with us: Events, equipment rentals and tutorial requests.
  • Requests for projects or new custom tools will be here.

Something's broken

• Accounts & Security
  • Report issues regarding your account here
• Hardware Issues
  • For physical problems, such as broken cables, monitors, ect.
• Software support
  • Any and all software issues should be reported here
• Internet & Network problems
  • No connection? Report here, if you can! 

Thoughts? Comments?

Please let us know your feedback. These changes are never set in stone and we are open to evolving our portal as we learn what our users want.