Service Catalog

Categories (7)

Accounts and Access

Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.

Desktop, Mobile, and Printing Support

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Software and Applications

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.

Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.

Training and Development

Subscription learning services provided to CNC users at no cost.

Academic Technology & Support

Technologies that support the learning experience such as Hyflex or DDI classrooms

Services (5)

CNC Email Account

All CNC students, staff and faculty members are issued a CNC Email account. Your email address will be your CNC username @cnc.bc.ca (username@cnc.bc.ca).

Employee Technical Support

Generic request form for non-specified IT Services.

Microsoft Office 365 for Home Use

Click Request Service for instructions on free Office 365

Reset My CNC Account Password

Follow shortcut to access password reset tool.

Student Technical Support

The Help! form allows for a basic service request. Using the dedicated service request forms above typically provide quicker resolution times.