How To: Resolve Cookies Issue with Sharepoint

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Title: How To: Resolve Cookies Issue with Sharepoint

Audience: Staff / Faculty

Applies to: M365 Sharepoint

Category: Desktop, Mobile, and Printing Support

Prerequisites: Access to Sharepoint, Active CNC Account
 

Problem: Access error within Sharepoint
 

Description / Summary: Guide on Clearing Cookies within Sharepoint
 

From the screen you get the error:

 

  1. Click the Lock icon next to the website address
  2. Click ‘Cookies’

 

cid:image005.png@01D69AF3.DB8957F0

  1. Highlight portal.cnc.bc.ca
  2. Click Remove

cid:image006.png@01D69AF3.DB8957F0

  1. Close all your chrome windows
  2. Click on the link again in the email.

Details

Article ID: 841
Created
Mon 10/5/20 12:20 PM
Modified
Mon 1/29/24 2:36 PM