Title: How To: Whitelist CNC Connect for AVG/Avast
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Audience: Staff / Students
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Applies to: AVG and Avast Antivirus
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Category: Account & Security Information
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Prerequisites: Access to AVG or Avast Antivirus, Active CNC Account
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Problem: Unable to access CNC Connect as it is blocked by Antivirus
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Description / Summary: Guide on unblocking CNC Connect within Avast or AVG control panels
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Overview: If you use either the AVG or Avast Antivirus applications, you may be unable to access CNC Connect. This article will walk you through how to "Whitelist" or allow CNC Connect for each of these applications.
AVG Antivirus:
Follow this article for information on excluding CNC Connect from scanning: AVG Scan Exclusions.
The URL for CNC Connect is: https://cnc-selfservice.colleagueservices.ca/Student/Account/Login?ReturnUrl=%2fStudent
Avast Antivirus:
Follow this article for information on excluding CNC Connect from scanning: Avast Scan Exclusions
The URL for CNC Connect is: https://cnc-selfservice.colleagueservices.ca/Student/Account/Login?ReturnUrl=%2fStudent
Further Support: If you have followed the above steps and still cannot unblock CNC Connect from your Antivirus, please follow the below links for further support for your provider:
Avast Support: https://support.avast.com/en-us/#pc
AVG Support: https://support.avg.com/?l=en