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Title: How To: Setup Calling Group Availability in Teams
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Audience: Staff / Faculty
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Applies to: Teams Phone Feature
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Category: Communication and Collaboration
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Prerequisites: Teams Phone Number, Active CNC Account
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Problem: N/A
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Description / Summary: Guide on setting up individual Call Availability within calling groups
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If you work to answer a departmental or campus main line, or an otherwise shared area you have likely been moved to a calling group.
This is a dedicated Team that allows managers to add and remove users as necessary and allows individual users to mark themselves as available or unavailable to take calls to avoid excess ringing.
To set your group availability there are a few simple steps.
1 - Access your Teams settings. On the main Teams application for PC, select the ••• to the left of your user icon and select 'Settings', as in the screen shot below. On physical Yealink handsets and the mobile app, this is found by just tapping your user icon and selecting 'Settings'.
2 - From the 'Settings' pane, select 'Calls'. This option is called 'Calling' on Yealink handsets and the mobile app.
3 - At the bottom of the Calls Settings page, you will see a list of queues that you are a part of. Use these toggle buttons to mark yourself active and inactive in the queue. When set inactive you will stay as such until you turn it back on.
