How To: Recall or Replace Sent Messages in Outlook

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How To: Recall or Replace Sent Messages in Outlook

Owning ITS Area: 

Systems

Priority (Definitions):

Low

Need for the Article:

Messages may be sent in error or will not have correct information. This may require them to be recalled.

Last Date Reviewed:

June 24th, 2024

Recall or replace an email message that you sent

Outlook for Microsoft 365 Outlook 2019 Outlook 2016 Office for business 

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.

Message recall is available after you click Send and is available only if both you and the recipient have a Microsoft 365 or Microsoft Exchange email account in the same organization.

Notes: 

  • If you don’t see the Recall This Message command, you probably don’t have an Exchange account or the feature isn’t available within your organization.
  • You cannot recall a message that's protected by Azure Information Protection.
  • You cannot recall a message in Outlook on the web.
  1. Click Delete unread copies of this message or Delete unread copies and replace with a new message, and then click OK.

To recall and replace a message

  1. In the folder pane on the left of the Outlook window, choose the Sent Items folder.
  2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.
  3. If you have the Classic Ribbon, from the Message tab, select Actions > Recall This Message.

4.

If you have the Simplified Ribbon, select the Message tab and then select More commands

 

5.If you’re sending a replacement message, compose the message, and then click Send.

 

 

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