CNC Computer Accounts & Security

What is this?

Use this form to report a problem with your CNC computer account. Examples of such problems include:

  • Password reset
  • CNC Connect account reactivation (tax forms, unofficial transcripts)
  • Can't log in
  • Incorrect Permissions
  • Compromised Account

What information will I need?

You will need to have the following information to submit a ticket:

  • Your CNC username and ID number
  • Your last name and Social Insurance Number if you do not remember your CNC ID or username
  • A current external email address on file with the Office of the Registrar (students) or Human Resources (members of staff)
  • A screen shot of your whole desktop or screen, including the URL and any error message you have received

Where can I get help?

Click the "Create a Ticket" button on the right or visit the CNC Account tool to change or reset your password.

Who can use this?

Current and former CNC students & members of staff

Create a Ticket

Related Articles (8)

This article will assist users in adding a recovery phone number to their CNC Microsoft account.
The below information can be used to set up Multi-Factor Authentication on your CNC account either on a work or personal phone. If you do not wish to use your mobile device, we also offer Authenticator Tokens.
Article is intended as a guide for users looking to upgrade their mobile device.
How to change your CNC password as an employee
Steps to guide a user through the process of changing their display name using CNC Connect
How to Reset your CNC password if you have forgotten it.


Service ID: 3695
Tue 9/26/23 10:39 AM
Wed 9/27/23 3:48 PM