Report a Multi-Factor Authentication (MFA) Problem

What is this?

Use this information to troubleshoot commonly encountered problems with the multi-factor authentication on your account or submit a request for assistance. If you want to report a lost or stolen MFA token, please submit a hardware trouble ticket here.

How is this used?

We have a collection of Knowledge Base articles about multi-factor authentication that might help, please see the links on the right. If these don't answer your question, click the "MFA Help" button on the right to start a trouble ticket. An ITS team member will contact you to provide support. 

What information will I need for this request?

  • Your CNC username
  • MFA enabled on your account
  • Access to your Microsoft Authenticator application or hardware token (enter the serial number of the token in the Asset field on the form)

Who can use this?

CNC students and members of staff

MFA Help

Related Articles (4)

This article will assist users in adding a recovery phone number to their CNC Microsoft account.
The below information can be used to set up Multi-Factor Authentication on your CNC account either on a work or personal phone. If you do not wish to use your mobile device, we also offer Authenticator Tokens.
Article is intended as a guide for users looking to upgrade their mobile device.


Service ID: 3697
Tue 9/26/23 11:15 AM
Mon 1/8/24 11:43 AM